Frequently Asked Questions

Q. Can I change my payment due date?
A. Yes, customers have the option to amend the monthly due date. For the first payment the date can be moved a maximum of 10 days from the original date, after the first payment is paid the next payment and subsequent payments can be moved a maximum of 30 days from the original due date.
Q. Can I pay by check and send by postal service?
A. No. SPP offers electronic payment only. Customers can manage their payments online or call our customer service department at (800) 346-5990 to speak with one of our representatives.
Q. Who do I contact about my coverage?
A. You may contact the Service Contract Provider or the Seller of the Contract.
Q. Do you charge interest?
A. Our payment program is interest free.
Q. Can I register multiple contracts?
A. Yes, our customer portal will allow a user to have multiple accounts under one login.
Q. Can I access my account after I have requested cancellation or paid it in full?
A. Yes, your account is available for viewing for 1 year after cancellation or payment in full.
Q. Why is my balance different than the total of my pending payments?
A. SPP rounds down so your final payment may be a few pennies less than the outstanding balance.